The customer service portal on the City of Lloydminster website will be undergoing upgrades in November, resulting in online payment services and tax certificates being temporarily unavailable.
“The system upgrade is part of the City’s ongoing work to implement new financial software that supports improved tracking and reporting. The disruption is necessary to expanding functionality and improving our online user experience,” says Joey Maltby, Project Manager of Systems.
During the service disruption, tax certificates services will be available at the City Hall customer service desk. Customers will be charged the online rate of $15 when they phone in to obtain a tax certificate.
Customers with existing e-billing accounts will still receive an email copy of their bill. Residents can make transactions at the City Hall customer service desk, through a bank or financial institution or by over-the-phone credit card transaction.
When the e-commerce services resume, existing users will be asked to re-create their user accounts, which will require new user IDs and passwords. The disruption will last from November 8-December 11.