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84 per cent of area nursing home residents satisfied: Study

Residents in long term care facilities in the Prairie North Health Region say they are generally satisfied with their experience.

In 2017 the Ministry of Health and Saskatchewan Health Authority conducted the first Resident and Family Experience Survey to see the how satisfied people in nursing homes and their families are with the overall experience. The survey had 2,700 residents and 2,400 family members responding with 88 percent of residents and 83 per cent of family members saying that they are generally satisfied with long term care in the province.

The survey was broken down into categories and questions asked to both family members and the residents. The categories include food and mealtime, care provisions, communication, activities experience, general experience and home environment and services.

In the Prairie North Health Region, which houses Lloydminster, 74 per cent of respondents who were residents of a nursing home said that they feel listened to, as well as 89 per cent said that staff treat their family members with respect. In terms of care, residents were generally in the 75 to 80 per cent range with 66 per cent saying that staff responded to preferences of their care.

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Lyle Grant Director of Continuing Care in Lloydminster says that this survey is one part of gathering information to enhance the experience of people in long term care. He adds that there are some areas that need improvement.

“I think there’s room for us to work on sort of the look and feel of our facilities, we’ve done a lot of that, but it’s been sort of a repeating theme. I think that the dining experience comes up as an area where we can still do some improvements.”

78 per cent of residents in the Prairie North region said that the overall quality of food and drink is good. Also, the general feeling of satisfaction for residents in the Prairie North region was 84 per cent and for their family members it was 82 per cent.

The Ministry of Health for Saskatchewan will be conducting these surveys every two years to hear the concerns of residents and improve quality of care in the province.

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