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SHA moves all initial COVID-19 notifications to automated texts, auto-calls

The Saskatchewan Health Authority has moved all initial COVID-19 notifications to automatic texts or calls.

Back in May of this year, the SHA launched this program to disperse negative COVID-19 results to people who received tests. Starting on September 17th, anyone who got tested for COVID-19, positive or negative, will receive notifications via an automatic text or phone call.

The SHA is calling this an efficient and cost-effective way to notify individuals of their COVID-19 status, and especially reach those who are positive so that they can start self-isolation prior to a personal call from public health.

When people get tested for COVID-19, they continue to provide their phone numbers. People over 12 will get the notification any time between 8 AM and 10 PM, based on processing times. Parents or guardians can also receive notifications on behalf of the people under 18 in their home.

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People who receive positive results will get a follow-up call from public health or a community health nurse within 24 to 48 hours with further direction on self-isolation and contact tracing.

People will be able to identify if this call or text is from the SHA by looking at the number. Phone calls will come from 306-655-4603, and texts will come from 89364.

At no time, the SHA notes, will financial information be asked for. The only personal information a public health official will ask for is what’s needed to verify or confirm that the correct person has been contacted.

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